FAQ
FAQ - General Questions
What is Daily Cravings?
Daily Cravings is an online store specializing in premium-quality dried fruits and snacks, sourced from family-owned businesses worldwide. We focus on natural, high-quality products with exceptional taste and authenticity.
Do you have a physical store?
No, we are an online store, but you can find some of our products in selected supermarkets and grocery stores across Malaysia.
Where are you based?
We are based in Malaysia and distribute our products across the country via our online store and marketplaces like Shopee and Lazada.
How do I contact customer support?
You can reach us via email at admin@daily-cravings.com or through the live chat on our website during business hours.
I haven't received my item. What can I do?
If you have not received your shipments within 5 days of order confirmation, please contact us by whatsapp on +6016 6137164 so that we can follow up with the courier asap
What payment methods do you accept?
Can I cancel or modify my order after placing it?
How do I know if my order is confirmed?
Do you offer bulk or wholesale purchases?
Where do you ship to?
What are the shipping charges?
Do you offer express shipping?
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What is your return policy?
Due to the nature of our food products, we do not accept returns. However, if you receive a damaged or incorrect item, please contact us within 3 days of receiving your order for assistance.
What should I do if I receive a damaged product?
Do you offer refunds?
Do you offer gift wrapping?
Yes! We offer gift wrapping for special occasions. You can add this option at checkout.
Can I include a personalized message with my order?
Do you offer discounts or promotions?
Ask a Question
Feel free to leave your questions to us. We will reply you within 24 hours!